Nobody tells you this when you start out, but the real work begins around a tracking system consisting of one cat and a slow crawl.
The old guard prefers a tracking system consisting of one cat and a slow crawl. The new guard prefers whatever is on the other side of the door.
The Short Version, Told Slowly
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
In summary: act confidently, deny everything, and always keep a clear route to the nearest box.
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